Remote monitoring that lives
inside PointClickCare.
Elevate Healthcare brings primary care to people where they live, across assisted living homes and private residences throughout Idaho's Treasure Valley. Their remote monitoring program runs on CCN Health, and every part of it happens inside the chart their nurses already work in.
In one line, from Elevate
“Seamless PointClickCare integration and outstanding customer service”
The practice
Care where people live
Primary care delivered into assisted living homes and private residences, plus chronic care management, remote monitoring, and post-acute care.
Across the Treasure Valley
Nampa, Caldwell, Meridian, and Boise, with a service range reaching from Ontario, Oregon to Mountain Home, Idaho.
A senior-heavy panel
Older adults, patients managing several chronic conditions at once, and people in long-term or post-acute circumstances.
They bill Medicare, Medicaid, and private insurance, which means the documentation behind every monitored patient has to hold up across three different sets of rules.
The problem with most RPM setups
A second system is a second job.
A monitoring platform that sits beside the chart instead of inside it creates work rather than removing it. Somebody types the resident list into a new system. Somebody keeps that list current as people are admitted, transferred, and discharged. Somebody copies vitals from one screen into another so the record is complete. Then at month end, somebody reassembles the evidence for every claim.
For a practice whose patients are spread across many homes rather than sitting in one waiting room, each of those jobs multiplies. Elevate's nurses did not need another screen to check. They needed monitoring to happen inside the one they already had open.
Chapter 01
The import that usually hurts.
Getting started with remote monitoring normally begins with a spreadsheet. Somebody exports a resident list, somebody else cleans it up, and then a person sits and types names, dates of birth, diagnoses, and medications into a new platform. It is the part of onboarding practices dread, and it is the part that quietly decides whether a program launches this month or next quarter.
Elevate skipped it. Because CCN Health connects to PointClickCare through their Partner API, the resident roster came across from the records the practice was already keeping. Demographics, conditions, and medication lists arrived as structured data, matched to the right resident, in the right facility. There was no CSV to format, no export to chase, and no re-keying to check afterwards.
That matters more than it sounds. A typed list is a list that can be typed wrong: a transposed date of birth or a missed diagnosis becomes a billing problem months later. Pulling from the source removes the transcription step entirely, which removes the whole category of error that comes with it.
The PointClickCare integration itself is the standout feature: vitals and readings flow straight into our resident charts with no double entry, so it fit into the workflows we already use from day one.
Jessi, Elevate Healthcare
The launch is limited by how fast a decision gets made, not by how fast somebody can type. Read how the connection works in the PointClickCare integration explainer.
Chapter 02
Residents arrive and leave. The roster keeps up.
In assisted living and in-home care, the population is never still. Someone is admitted this week, someone goes to the hospital and comes back, someone moves to a different level of care, someone is discharged. Every one of those events changes who should be monitored, and every one of them is recorded in PointClickCare the moment it happens.
So that is where the monitoring roster takes its instructions. Admissions, transfers, and discharges flow through from the facility record, and the list of monitored residents follows along. Nobody maintains a parallel roster by hand, and nobody has to remember to remove a resident who left three weeks ago.
The alternative is the failure mode every multi-site program knows: monitoring a resident who is no longer there, or missing one who arrived. Both are billing exposure. Neither requires a person to prevent when the census is doing it.
The monitored list stays equal to the people actually in the building. See it step by step in the census walkthrough.
Chapter 03
Readings land in the chart the nurses already use.
A reading is taken in the resident's room. It travels on its own, gets checked against that resident's thresholds, and is written onto their PointClickCare chart tagged with the device that produced it. The nurse does not copy it anywhere, because it is already where she would have copied it to.
It works in the other direction too. When a nurse charts a vital in PointClickCare herself, CCN Health picks it up within seconds, so both systems hold the same current picture. Same-minute duplicates are recognized rather than charted twice, and an observation struck out in PointClickCare is removed on the CCN side automatically.
This is the part Jessi named as the standout, and the reason is ordinary rather than technical: it meant nothing about her team's day had to change.
The customer service is incredible, that is the first thing I tell people. Any time we have an integration question or need help importing data, a real person who knows our setup is on it right away and stays with it until it is fixed.
Jessi, Elevate Healthcare
One set of vitals, both directions, no transcription in either system. The mechanics are in the two-way vitals walkthrough.
Chapter 04
Month end, with the evidence attached.
Through the month the platform is quietly keeping the books. Every reviewed minute lands in a time log. Every reading lands in a transmission record. Nobody is asked to remember what happened, because the record was written as it happened.
At close, that becomes documentation filed against the resident, in the chart, where billing goes looking for it. For a practice billing Medicare, Medicaid, and private insurance from the same panel, that matters: the evidence behind a claim sits with the resident it belongs to rather than in a separate system somebody has to reconcile.
It runs our remote monitoring program end to end inside PointClickCare: devices, readings, alerts, and the documentation we need for billing. Our nurses save time every shift, and whenever anything comes up, an integration hiccup, a data import, a billing question, the support team is always there and resolves it right away. It has made the whole program feel effortless.
Jessi, Elevate Healthcare
See a monthly report element by element in the billing guide, and your standing against each requirement in compliance reporting.
What she would change
We asked what was not perfect.
Very little so far. It took our staff a short time to get familiar with everything the platform can do, and I would love even more customization in the reports.
Jessi, Elevate Healthcare
We publish that because it is true, and because report customization is on the roadmap precisely for reasons like this one. Feedback from the people running programs every day is where most of what we build starts.