Managed Service
Full-service remote patient monitoring.
The devices, the clinical monitoring, and the billing — handled for you. Your team stays focused on care while CCN Health runs the program. Live in under 48 hours.
Quick Answer
What is full-service (managed) remote patient monitoring?
Full-service (or managed) remote patient monitoring means a single partner operates the program on the practice's behalf — enrollment, devices, clinical monitoring, documentation, and billing — rather than selling software the practice has to staff and run itself. CCN Health is a fully managed service: we enroll eligible patients, provide FDA-cleared cellular-connected devices (provisioned, shipped, and managed), staff the licensed clinicians who monitor them, carry out the clinical review, and generate audit-ready documentation and billing across all five Medicare care-management programs (RPM, CCM, PCM, BHI, RTM). Your clinicians keep physician oversight and medical decision-making; CCN Health does the operational work. There is no minimum patient count — programs start at 25 patients and scale past 500 — and most go live in under 48 hours.
What’s Included
Everything to run RPM, in one service.
The enrollment
We identify eligible patients, obtain consent, and enroll them — then keep enrolling as your panel grows. Full program delivery includes enrollment, monitoring, clinical review, and billing documentation.
The devices
FDA-cleared, cellular-connected devices from manufacturers like Tenovi and Xandar Kardian — provisioned, shipped, configured, and managed for you. No patient WiFi required.
The monitoring
Licensed clinical staff monitor enrolled patients, with configurable alert thresholds that match your protocols so the right patients surface first — your team stays focused on care.
The billing
Automated, audit-ready documentation and billing preparation for the Medicare CPT codes — generated in the background as monitoring happens.
How to Evaluate
Six questions to ask any managed RPM vendor.
Including us. Most vendors quote gross reimbursement and call the package “fully managed.” These are the numbers that separate a service that runs your program from software with a support line — and where we can answer in public, we have.
What is the minimum patient count?
Minimums are how vendors built for health systems quietly exclude small practices.
CCN Health
None. Programs start at 25 enrolled patients and scale past 500 — no tier jumps, no feature restrictions.
What share of eligible patients actually enroll?
A program that enrolls 15% of an eligible panel earns a fraction of one that enrolls 50%, on identical reimbursement rates.
What to ask us
We report this per care setting — ask for the rate in a panel like yours, not a company-wide average.
What share of enrolled patients generate a compliant claim each month?
Enrollment is not revenue. A patient who never transmits enough device-days is a cost, not a line item.
What to ask us
Ask for the monthly billable rate, and ask whether it is measured on enrolled patients or on active ones.
What does the practice actually net?
Gross reimbursement is the number vendors quote. Net after fees, devices and staffing is the number that matters.
CCN Health
RPM reimburses roughly $160 per enrolled patient per month. At 25 patients that is about $4,000/month gross; after platform and device costs most practices net $2,500–$3,000.
How many hours a month does our staff contribute?
“Fully managed” means very different things. Ask which tasks the vendor performs, not what they call the package.
CCN Health
With CCN Health your clinicians provide physician oversight and medical decision-making. Enrollment, consent, device logistics, monitoring, clinical review, documentation and billing preparation sit with us.
What share of patients are still enrolled at six months?
Churn resets the whole economics. A program that loses half its panel by month six is rebuilt twice a year.
What to ask us
Ask for six-month retention, measured from enrollment date rather than from the last active month.
Also ask how a vendor supports the 2026 RPM codes covering 2–15 days of device data and shorter treatment-management periods, rather than relying only on the older 16-day and 20-minute billing models. See 2026 reimbursement for the current rates.
Why a Managed Service
The full-service difference.
Live in under 48 hours
Discovery, configuration, and go-live — typically in under 48 hours, with dedicated support from day one. No multi-month implementation.
Works with your EHR
Bi-directional data exchange with 8 EHRs — PointClickCare, ALIS, MatrixCare, August Health, athenahealth, Epic, Charm Health, and Ethizo.
All five Medicare programs
One service for RPM, CCM, PCM, BHI, and RTM — so you can combine programs (for example RPM + CCM) for the same eligible patient.
HIPAA-compliant
End-to-end encrypted data from device to cloud to EHR. HIPAA-compliant infrastructure with a Business Associate Agreement; SOC 2 Type II in progress.
24/7 live support
A dedicated account manager and customer success team — real people, available around the clock.
Flexible deployment
Individual cellular devices, shared Bluetooth devices via the CCN Health app, or DS Smart device carts — whichever fits your setting and budget.
Deployment
Three ways to deploy.
Three deployment models — individual cellular devices for home patients, shared Bluetooth devices via the CCN Health mobile app, or DS Smart device carts for facility-based workflows.
Individual Cellular Devices
Each patient receives their own cellular-connected device that transmits readings automatically — ideal for home-based patients and independent living.
Shared Bluetooth via Mobile App
A nurse uses the CCN Health mobile app (included at no extra cost) on a tablet or phone with a shared set of Bluetooth devices, going room-to-room to take readings. Upfront cost is just the devices — no per-resident hardware needed.
DS Smart Device Carts
Pre-configured mobile carts with integrated monitoring devices from DS Smart. Nurses wheel the cart room-to-room for the same workflow as Bluetooth — purpose-built for high-volume facility rounds.
The shared Bluetooth and DS Smart cart models reduce upfront hardware costs compared to per-resident cellular devices, delivering the same clinical data quality and EHR integration.
FAQ
Common questions.
What is full-service (managed) remote patient monitoring?
It's an RPM program where one partner provides everything — the connected devices, the clinical monitoring, and the billing — instead of the practice or facility building and staffing it themselves. CCN Health provides FDA-cleared cellular devices, licensed clinical staff to monitor patients, and automated documentation and billing support, so your team can focus on care.
Is there a minimum number of patients?
No. CCN Health has no minimum patient count. Programs start at 25 enrolled patients and scale past 500 on the same service, without pricing tier jumps or feature restrictions. At roughly $160 per enrolled patient per month for RPM, 25 patients generate about $4,000/month gross, and most practices net $2,500–$3,000 after platform and device costs.
Does CCN Health enroll the patients, or do we?
CCN Health does. We identify eligible patients, obtain consent, and enroll them, then continue enrolling as the panel grows. Full program delivery includes enrollment, monitoring, clinical review, and billing documentation. Your clinicians retain physician oversight and medical decision-making.
What does our staff still have to do?
Physician oversight and medical decision-making stay with your clinicians — those cannot be delegated and should not be. Everything operational sits with CCN Health: patient identification and consent, enrollment, device provisioning and shipping, licensed clinical staff monitoring, clinical review, audit-ready documentation, and billing preparation.
Does CCN Health provide the devices?
Yes. CCN Health provisions, ships, configures, and manages FDA-cleared, cellular-connected devices (from manufacturers such as Tenovi and Xandar Kardian) — no patient WiFi required. There are also shared-Bluetooth and DS Smart device-cart deployment models for facilities that prefer not to issue a device per resident.
Does CCN Health handle the billing?
CCN Health generates audit-ready documentation and billing preparation for the relevant Medicare CPT codes in the background as monitoring happens. You can see exactly what each program reimburses on the 2026 reimbursement page.
How quickly can we launch?
Most programs go live in under 48 hours — a discovery call to learn your workflows and EHR setup, configuration of alert thresholds and data mapping, then go-live with dedicated support.
Which EHRs does CCN Health integrate with?
CCN Health supports bi-directional data exchange with 8 EHRs: PointClickCare, ALIS, MatrixCare, August Health, athenahealth, Epic, Charm Health, and Ethizo.
Is CCN Health HIPAA compliant?
Yes — CCN Health uses HIPAA-compliant, end-to-end encrypted infrastructure and provides a Business Associate Agreement. SOC 2 Type II certification is in progress.
About these claims. Device manufacturers, EHR integrations, and deployment models reflect CCN Health’s current offering. Reimbursement varies by program, locality (GPCI), and payer; see the 2026 reimbursement page for rates sourced from the CMS Medicare Physician Fee Schedule. SOC 2 Type II certification is in progress. This page is informational and not billing, clinical, or legal advice.