Managed Service
Full-service remote patient monitoring.
The devices, the clinical monitoring, and the billing — handled for you. Your team stays focused on care while CCN Health runs the program. Live in under 48 hours.
Quick Answer
What is full-service (managed) remote patient monitoring?
Full-service (or managed) remote patient monitoring means a single partner provides everything needed to run an RPM program — the connected devices, the clinical monitoring, and the billing — rather than the practice or facility assembling it themselves. CCN Health is a fully managed service: we provide FDA-cleared, cellular-connected devices (provisioned, shipped, and managed), licensed clinical staff who monitor enrolled patients, and automated documentation and billing support across all five Medicare care-management programs (RPM, CCM, PCM, BHI, RTM). Your team stays focused on care; CCN Health handles the operational lift. Programs typically go live in under 48 hours.
What’s Included
Everything to run RPM, in one service.
The devices
FDA-cleared, cellular-connected devices from manufacturers like Tenovi and Xandar Kardian — provisioned, shipped, configured, and managed for you. No patient WiFi required.
The monitoring
Licensed clinical staff monitor enrolled patients, with configurable alert thresholds that match your protocols so the right patients surface first — your team stays focused on care.
The billing
Automated, audit-ready documentation and billing preparation for the Medicare CPT codes — generated in the background as monitoring happens.
Why a Managed Service
The full-service difference.
Live in under 48 hours
Discovery, configuration, and go-live — typically in under 48 hours, with dedicated support from day one. No multi-month implementation.
Works with your EHR
Bi-directional data exchange with 8 EHRs — PointClickCare, ALIS, MatrixCare, August Health, athenahealth, Epic, Charm Health, and Ethizo.
All five Medicare programs
One service for RPM, CCM, PCM, BHI, and RTM — so you can combine programs (for example RPM + CCM) for the same eligible patient.
HIPAA-compliant
End-to-end encrypted data from device to cloud to EHR. HIPAA-compliant infrastructure with a Business Associate Agreement; SOC 2 Type II in progress.
24/7 live support
A dedicated account manager and customer success team — real people, available around the clock.
Flexible deployment
Individual cellular devices, shared Bluetooth devices via the CCN Health app, or DS Smart device carts — whichever fits your setting and budget.
Deployment
Three ways to deploy.
Three deployment models — individual cellular devices for home patients, shared Bluetooth devices via the CCN Health mobile app, or DS Smart device carts for facility-based workflows.
Individual Cellular Devices
Each patient receives their own cellular-connected device that transmits readings automatically — ideal for home-based patients and independent living.
Shared Bluetooth via Mobile App
A nurse uses the CCN Health mobile app (included at no extra cost) on a tablet or phone with a shared set of Bluetooth devices, going room-to-room to take readings. Upfront cost is just the devices — no per-resident hardware needed.
DS Smart Device Carts
Pre-configured mobile carts with integrated monitoring devices from DS Smart. Nurses wheel the cart room-to-room for the same workflow as Bluetooth — purpose-built for high-volume facility rounds.
The shared Bluetooth and DS Smart cart models reduce upfront hardware costs compared to per-resident cellular devices, delivering the same clinical data quality and EHR integration.
FAQ
Common questions.
What is full-service (managed) remote patient monitoring?
It's an RPM program where one partner provides everything — the connected devices, the clinical monitoring, and the billing — instead of the practice or facility building and staffing it themselves. CCN Health provides FDA-cleared cellular devices, licensed clinical staff to monitor patients, and automated documentation and billing support, so your team can focus on care.
Does CCN Health provide the devices?
Yes. CCN Health provisions, ships, configures, and manages FDA-cleared, cellular-connected devices (from manufacturers such as Tenovi and Xandar Kardian) — no patient WiFi required. There are also shared-Bluetooth and DS Smart device-cart deployment models for facilities that prefer not to issue a device per resident.
Does CCN Health handle the billing?
CCN Health generates audit-ready documentation and billing preparation for the relevant Medicare CPT codes in the background as monitoring happens. You can see exactly what each program reimburses on the 2026 reimbursement page.
How quickly can we launch?
Most programs go live in under 48 hours — a discovery call to learn your workflows and EHR setup, configuration of alert thresholds and data mapping, then go-live with dedicated support.
Which EHRs does CCN Health integrate with?
CCN Health supports bi-directional data exchange with 8 EHRs: PointClickCare, ALIS, MatrixCare, August Health, athenahealth, Epic, Charm Health, and Ethizo.
Is CCN Health HIPAA compliant?
Yes — CCN Health uses HIPAA-compliant, end-to-end encrypted infrastructure and provides a Business Associate Agreement. SOC 2 Type II certification is in progress.
About these claims. Device manufacturers, EHR integrations, and deployment models reflect CCN Health’s current offering. Reimbursement varies by program, locality (GPCI), and payer; see the 2026 reimbursement page for rates sourced from the CMS Medicare Physician Fee Schedule. SOC 2 Type II certification is in progress. This page is informational and not billing, clinical, or legal advice.