Contents
Six chapters, signature to the weekly rhythm. Your part: one short call, then 15 easy minutes a week.
The kickoff call
Thirty minutes: goals, patient cohort, staff list. We configure everything after.
02Staff access and training
Accounts, roles, and the guided lane your team follows.
03Devices ship pre-configured
Cellular, no WiFi, one button. Patients unbox and press.
04First readings and the daily rhythm
The triage roster fills, alerts route, monitoring time accrues.
05The first billing cycle
Time logs and transmission records compile into CPT-ready reports.
06A weekly check-in, until you're humming
Your account manager and success team meet you every week: staff on track, blockers gone.
Kickoff
The kickoff call.
Your whole to-do list is one 30-minute call.
Thirty minutes: what you want, which patients start, who gets a login, and the date. Then you go back to clinic. No installs, no IT project.
Your part
30 minutes on a call
Handled by CCN
Account configured, cohort built, logins created, devices queued
·Kickoff callAgenda: what we ask you
Goals
What the program should do for your practice
Patient cohort
Which patients go live first
Staff list
Who needs a login, and in what role
Your go-live date
The one decision only you can make
After the call: handled by CCN
The one thing we can't do for you is pick the date. Everything under the line is ours.
Access
Staff access and training.
Your team never sets anything up.
Logins arrive ready, scoped to each role. Training takes minutes because the Workflows Engine hands your staff the next patient with the timer already running.
Your part
Send us the staff list
Handled by CCN
Every account created, every role scoped, training run by us
·Team access| Name | Role | Sees | Status |
|---|---|---|---|
| Dr. Amina Patel | Provider | Full clinical | Active |
| J. Rivera RN | Care Manager | Assigned patients | Active |
| T. Boyd RN | Care Manager | Assigned patients | Invited |
| M. Alvarez | Front Desk | Enrollment only | Invited |
Logins arrive ready to use, each scoped to its role.
Devices
Devices ship pre-configured.
Patients press one button. That is the setup.
Cellular devices ship straight to the door, pre-assigned to each chart. No WiFi, no apps, no pairing, no router passwords. See the device catalog.
Your part
Nothing on your side
Handled by CCN
Ship, track, and confirm every device through to its first reading
·Device shipments| Patient | Device | Status |
|---|---|---|
| Rosa Delgado | Blood pressure monitor · cellular | First reading received |
| Harold Jensen | Weight scale · cellular | Delivered |
| Marie Okafor | Blood pressure monitor · cellular | Shipped |
| Walter Price | Glucose meter · cellular | Shipped |
Each shipment is tracked from the warehouse to the first reading.
First readings
First readings and the daily rhythm.
The dashboard runs the day for you.
Readings pour in, the roster sorts itself, alerts route themselves, and the minutes log themselves. Your team works the top of the list. That is the whole rhythm. See the RPM dashboard.
Your part
Open the dashboard, work the top of the list
Handled by CCN
The sorting, the alerts, and the time tracking, all automatic
·Monitoring roster| Patient | Last reading | Alerts | Time this month |
|---|---|---|---|
| Rosa Delgado | 142/91 mmHg | 1 alert | 00:14:05 |
| Harold Jensen | 214.6 lb | None | 00:06:40 |
| Marie Okafor | 128/82 mmHg | None | 00:03:15 |
| Walter Price | Awaiting first reading | None | 00:00:00 |
Week one in miniature: the roster fills as devices come online.
Billing
The first billing cycle.
Billing takes care of itself.
Every minute and every reading is already logged. At month end it compiles into a CPT-ready report, one row per patient, evidence attached. Your biller reviews and submits. See the billing guide.
Your part
Review the report, submit the claims
Handled by CCN
Every code, minute, and transmission day compiled and audit-ready
·BillingTotal Patients
24
99453
24
99454
21
99457
18
99458
6
Time logs and transmission records attached behind every row.
One report per program, one row per patient, the evidence one click behind it.
Check-ins
A weekly check-in, until you're humming.
You don't have to keep any of this on track. We do.
Your account manager and clinical success team meet you every week: is staff on track, are patients enrolling, is anything stuck. The meeting's already booked, the agenda's already built, and blockers get fixed before you'd have noticed them.
Your part
Show up for 15 minutes a week
Handled by CCN
Track staff progress, catch setup issues early, shape your workflows as we learn the practice
·Weekly check-inThis week's agenda
Staff on track?
All 4 active in the guided lanePatients enrolling?
12 of 15 transmittingAnything stuck?
Device swap for 1 patient, handledOn the call
Already on your calendar, every week, for as long as it's useful.
People who did this
The first 30 days, reviewed by the people who lived them.
“The customer service is incredible, that is the first thing I tell people.”
Jessi
Elevate Healthcare, 20+ facilities plus an in-home program
“The devices arrive ready to use, patients find them simple, readings show up reliably.”
Jim H.
COO, single practice running its own RPM program
“The workflows are the best part. Our RPM program basically runs itself.”
Chad C.
Medical Doctor. RPM and RTM, 200+ patients monitored.
All of it, source-labeled, on the customer review highlights page.