The device fleet · RTM surveys

Pain surveys by text message

The core RTM signal: patient-filled symptom surveys, tracked over time in the dashboard. The patient opens a direct link and answers on their phone, with no dashboard to navigate.

Just a Text MessageNo App, No Login0-10 Pain ScaleRTM-Billable
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A modern smartphone showing a friendly pain-survey message with a tappable 0-10 pain scale
one tap · 20 seconds · a data-collection day

In real life

It's just a text message.

A direct link, filled on the patient's phone: one question per card, big touch targets, and a clear submit. Every submission counts as a data-collection day.

Woman answering a pain survey on her phone over morning coffee
Answered over morning coffee; it's just a text message

How surveys flow

From a text to a billable month.

Low friction is the whole strategy: a survey that takes 20 seconds is a survey that actually gets filled out.

01

A Plain Text Arrives

The patient gets a text with a direct survey link. No app, no login, nothing to install.

02

One Question Per Card

The survey is built for a phone: big touch targets, an optional comment, and submit stays disabled until the question is answered.

03

The Day Counts

The submission lands as today's data-collection day. 16 days unlocks 98975 and 98977; treatment time bills 98980 and 98981.

The survey engine

The engine supports more than pain.

Submitted surveys land in a table you can open: survey, created, score, and a view that shows the full question-and-answer with comments. Active Screenings toggles which surveys a patient receives. Today the library is a 0-10 Pain Survey; the engine supports more.

Delivery

Text message link

Format

One question per card

Library

0-10 Pain Survey, growing

Data Day

Any day with a submission

Threshold

16 days: 98975 + 98977

Short Runs

2 to 15 days bills 98985

Time Codes

98979 / 98980 / 98981

Export

Audit PDF + billing CSV

Self-Reported Data

Unlike RPM, RTM accepts patient-reported outcomes collected through FDA-cleared software. Pain scales, symptom surveys, and therapy logs all qualify as valid data sources.

Digital Therapeutics

Software-based monitoring expands beyond hardware devices. FDA-cleared mobile apps, digital therapeutics platforms, and patient-facing survey tools all qualify as RTM devices.

A Growing Survey Library

The engine supports more surveys than today's Pain Survey; new screenings drop into the same flow.

A modern smartphone showing a friendly pain-survey message with a tappable 0-10 pain scale

On the platform

Scores land in a table: survey, date, score, full answers one click in
Active Screenings toggles which surveys each patient receives
A data-collection day is any day with a survey submission or a pillbox event
16 data-collection days unlocks 98975 and 98977
Treatment time bills 98980 and 98981, with no provider/staff split
Documents export on demand: audit PDF plus billing CSV
The rest of the fleet

One platform, eleven device categories.

Pain Surveys is one piece. Cellular scales, glucose meters, pulse oximeters, sleep sensors, and more all feed the same dashboard, the same alerts, and the same billing engine.

The CCN Health device family: blood pressure monitor, scale, glucose meter, pulse oximeter, thermometer, and more

See it live

Ready to monitor what patients report?

Schedule a demo to see how a 20-second phone survey becomes data-collection days and a billable RTM month.

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