Customer Success: Laguna Cardiology Drives Patient Outcomes and Revenue with CCN Health's Remote Patient Monitoring
Laguna Cardiology, led by Dr. Dawn Atwal, MD, has been successfully implementing Remote Patient Monitoring (RPM) since 2019. Operating in Cardiology, the practice currently monitors approximately 300 patients with an impressive 98% patient compliance rate.
Challenge
A Growing Need for Better Monitoring
Laguna Cardiology, under the leadership of Dr. Dawn Atwal, is dedicated to providing high-quality cardiovascular care. The practice recognized an opportunity to enhance patient care through improved monitoring of patient health between regular office visits. Consistent tracking of patient conditions can be crucial in identifying early indicators of potential health issues, enabling timely intervention and potentially reducing the risk of hospital admissions.
Statistically, over 6 million Americans currently live with heart failure, leading to nearly 1 million hospitalizations each year. Recognizing the potential benefits of remote patient monitoring (RPM), Dr. Atwal explored available RPM solutions in 2019. However, she found many of these solutions had restrictive contracts and reimbursement models that were more advantageous to vendors than to medical practices.
Solution
Transparent Pricing and Custom Workflows
Dr. Atwal selected CCN Health as Laguna Cardiology's RPM provider due to its transparent pricing, favorable reimbursement model, and flexibility in device pricing and choices. CCN Health offered straightforward, practice-friendly business terms without minimum commitments, allowing Laguna Cardiology to retain most reimbursement revenue.
Laguna Cardiology and CCN Health worked together to adapt RPM features specifically for cardiology, streamlining clinical workflows and improving ease-of-use. A significant custom feature developed was customizable text message alerts for out-of-range readings, alongside automated encouragement texts for compliant patients. This innovative communication approach actively engaged patients, empowering them to participate more directly in managing their cardiovascular health and promoting sustained behavioral change.
“Other software providers often take too much reimbursement from doctors. While software is valuable, medical providers should retain the majority of these payments. CCN Health has been fair, customizing features for our workflow and keeping contract terms simple.”
“The software makes monitoring patients extremely easy—everything integrates smoothly into our daily routines.”
Results
Measurable Improvements Across the Board
Since implementing CCN Health's RPM platform, Laguna Cardiology has achieved measurable improvements:
98%
Patient Compliance
vs ~70% industry average
~40%
Reduction in Hospitalizations
Heart-related admissions
$1,200–$1,500
Annual RPM Revenue per Patient
~300 patients monitored
Success Story
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