The Question We Kept Hearing
A program director running RPM and CCM simultaneously told us they had no idea how their six-person team was splitting time between programs. They could see patient data just fine — but when it came to staff productivity, they were guessing.
Monthly reviews meant pulling data from multiple screens, copying numbers into spreadsheets, and trying to figure out who was handling alerts, who was writing notes, and whether the team was keeping up with two-way communications for CCM billing.
The CCN Health team built the Staff Activity Report to answer all of it in one place. Pick a program — RPM, CCM, or PCM — and you get every staff member's monitoring time, notes, communications, and alert resolution metrics. Compare performance, track daily patterns, and drill into activity breakdowns with seven different chart types.
Staff Activity Report
6 staff · March 2026
Every Stat Your Team Generates
The report tracks every meaningful metric your staff produces — from monitoring hours and note documentation to alert response times and care plan updates. Each KPI is tracked per staff member, per program, with month-over-month trends.
Every Metric, One View
All the KPIs your team tracks — per staff member, per program
42h 15m
Monitoring Hours
28
Patients Monitored
156
Notes Written
47
Alerts Resolved
94%
Resolution Rate
4m 32s
Avg Response Time
89
SMS Sent
1,247
Readings Recorded
34
Care Plan Updates
1h 31m
Avg Time / Patient
How It Works
The report pulls live activity data from your team and organizes it by program, staff member, and time period.
Pick Your Program
Toggle between RPM, CCM, and PCM to see program-specific metrics. RPM shows alert resolution rates, CCM tracks two-way communications and screenings, and PCM focuses on care coordination time.
Compare Your Team
See every staff member ranked by monitoring time, notes, alerts resolved, or communications. Identify top performers and staff who may need additional support — all at a glance.
Track Daily Patterns
Stacked charts show who worked which days, how hours are distributed across the team, and whether daily activity is consistent or spiky. Spot coverage gaps before they become problems.
Dig Into the Details
Drill into any staff member for individual trends, activity breakdown donuts, and vital-type or condition distributions. Month-over-month deltas show whether the team is improving.
3
Programs
7+
Chart Types
Per-Staff
Drilldowns
MoM
Comparisons
Built for Visibility
See What Your Team Is Doing
The Staff Activity Report is available now for all CCN Health clients running RPM, CCM, or PCM. If you're not a client yet, let's talk about how we can give you this level of visibility into your team.