Healthcare, Technology
Customer Success: Access Healthcare Associates Enhances Senior Care Across Multiple Facilities with CCN Health’s RPM Platform
within PointClickCare facilities
Access Healthcare Associates, based in Los Angeles, specializes in delivering high-quality care within long-term care and senior living environments. Since 2019, the practice has successfully implemented Remote Patient Monitoring (RPM), currently tracking patient vitals across 131 facilities, with 383 actively compliant patients.
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Challenge

Providing comprehensive care for seniors and patients with chronic conditions presents unique challenges, especially when care spans numerous facilities. Consistent monitoring of vital signs is crucial for early detection of potential health issues common in elderly populations, such as hypertension, diabetes, heart conditions, and respiratory illnesses. However, managing and streamlining health data across more than 100 facilities proved complicated, expensive, and resource-intensive.

Statistically, approximately 85% of adults aged 65 or older live with at least one chronic health condition, while 60% manage two or more chronic diseases. Timely and accurate patient monitoring is essential to improve health outcomes, yet traditional monitoring methods posed logistical and economic challenges for Access Healthcare Associates.

Solution

In 2019, Access Healthcare Associates partnered with CCN Health to implement an innovative RPM solution uniquely suited to their needs. CCN Health’s proprietary Caregiver App significantly simplified the implementation of RPM across multiple facilities, allowing the practice to deploy just one RPM device kit per facility rather than per patient. This approach drastically reduced implementation costs while maintaining comprehensive monitoring capabilities.

The software provided by CCN Health allowed Access Healthcare Associates to efficiently manage each facility independently while aggregating and streamlining data centrally. Customizable reporting features simplified the sharing of vital health information between facilities, ensuring caregivers and administrators could easily access patient data.

[Facility Manager Quote]: "CCN Health’s Caregiver App transformed our care delivery. It empowered our nursing teams to monitor numerous patients using minimal equipment, significantly reducing overhead costs."

A senior nursing administrator shared, "Their software allowed us to manage each facility as its own entity, streamlining data reports in a way that made sharing essential patient information seamless and intuitive."


Another nurse highlighted, "Thanks to CCN Health’s intuitive interface, we could quickly identify which patients required immediate attention, significantly improving our response time and patient outcomes."

Results

Since implementing CCN Health’s RPM platform, Access Healthcare Associates has seen substantial benefits:

  • High Patient Compliance: Currently, 383 patients remain actively compliant with RPM protocols across 131 facilities.
  • Enhanced Cost Efficiency: Reduced initial investment by utilizing one RPM kit per facility, supported by CCN Health’s Caregiver App.
  • Improved Patient Outcomes: Early detection of health issues reduced preventable hospital admissions, aligning with data indicating RPM programs can lower hospitalizations by [approximately 35% to 40%].

Impact

An executive from Access Healthcare Associates emphasized, "CCN Health launched their Caregiver App to support our nurses across multiple facilities. This significantly reduced costs and simplified patient monitoring at scale."

Further reflecting on the program’s success, another leader noted, "RPM implementation via CCN Health enabled us to proactively manage chronic conditions in our senior population, enhancing quality of life for residents and operational efficiency for our staff."

The successful partnership between Access Healthcare Associates and CCN Health demonstrates a practical and scalable RPM solution that significantly enhances senior care management, optimizes resource allocation, and improves patient health outcomes across large-scale operations. Additionally, Access Healthcare Associates is successfully billing Medicare RPM codes (99453, 99454, 99457, 99458) for all compliant patients, creating a consistent revenue stream while supporting enhanced patient care.

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